You Made the Pizza.
The Driver Took It.
Now Someone Wants a Refund.
Pizza is the most-delivered food category in North America. That high volume is a competitive advantage — and a massive target for refund fraud. "Wrong order," "missing toppings," "never arrived." Without photo proof, you lose every one of those disputes.
year-over-year increase in delivery chargeback rates — and it's still climbing
delivery transactions now ends in a chargeback dispute, up from 1 in 400 pre-pandemic
of delivery profits consumed by disputes — on top of platform commissions already hitting 30%
lost to fraudulent refund claims across the food delivery industry in 2024 alone
Why Pizza Shops Are
Prime Targets
High volume, customizable orders, and a long delivery window between your kitchen and the customer's door — pizza creates the perfect conditions for refund abuse.
"Wrong Toppings" Is Unverifiable
A customer claims the pepperoni pizza arrived as plain cheese. Once the box is opened and the food is eaten, there's no way to prove otherwise. Platforms side with the customer by default — and your margin takes the hit.
Near-impossible to disproveHigh-Volume Kitchens Make Mistakes Easy to Fake
A busy Friday night pushing 200 pizzas makes it impossible to remember every order. Bad actors know this. They target high-volume restaurants precisely because operators can't credibly say "I remember that order" — but a camera can.
200+ orders = 200+ dispute targetsThe Driver Gets Blamed. You Pay.
Missing items from an opened bag, crushed boxes, cold food — sometimes it's a driver issue. But platforms often charge the refund back to the restaurant regardless. You bear the financial cost of problems that happen after the food leaves your hands.
Restaurant pays for driver errorsSerial Refunders Know Your Menu
Sophisticated fraud rings study menus for items that are hard to verify — like specific sauce amounts, topping distribution, or portion size. A customer who orders from you weekly and disputes every third order costs you hundreds per month before you even notice the pattern.
Repeat abusers exploit regularityThe Same Order.
Two Very Different Outcomes.
This plays out in pizza kitchens dozens of times a week. The only variable is whether you have proof.
Saturday Night, 8:14 PM — Order #2341
A large pepperoni and a garlic bread go out the door in a sealed bag. Monday morning, you get a platform notification: customer claims missing garlic bread. The platform credits them $8.99. You have no proof either way. You absorb the loss — plus the platform's chargeback fee. End of story.
Saturday Night, 8:14 PM — Order #2341
PlatePal's camera captures the full bag at handoff: two items, sealed, timestamp-matched to Order #2341. Monday morning, same claim arrives. You pull the photo in 15 seconds, attach it to the dispute, and submit. The claim is rejected. Your $8.99 stays in your pocket.
Built for the
Speed of a Pizza Kitchen
PlatePal doesn't slow your line. It works passively — capturing every order at the moment it's ready for pickup, without requiring any action from your staff.
Camera Mounts at the Pickup Window
One compact camera sits at your order staging area or pickup counter. When a bag is placed for driver pickup, PlatePal captures it automatically — no button to press, no extra step for your crew.
Every Order Gets a Timestamped Photo
The image is tagged to the order number, timestamp, and delivery platform. Your garlic bread was in that bag at 8:14 PM. There's a photo to prove it.
Dispute in Seconds, Not Hours
When a refund claim comes in, search by order number and pull the photo instantly. No digging through POS records, no asking staff to reconstruct what happened three days ago.
Habitual Claimers Disappear
When serial refunders realize their claims are being contested with photographic evidence, they move on. Your refund rate drops — not because your kitchen improved, but because the fraudsters found an easier target.
The Numbers on Your Side
Your Pizza Is Perfect.
Now Prove It.
PlatePal is accepting pizza restaurants into our closed pilot program. Get photo proof on every bag that leaves your kitchen — and the evidence you need to stop paying for fraud you didn't commit.
Join Our Closed PilotNo commitment required · Works with UberEats, DoorDash, SkipTheDishes & more · Setup in under an hour